The Silhouette Design Store files will automatically download files from the store to the Silhouette library. I do have one bit of caution here regarding the library. The chat is the fastest way to reach support and they are open M-F 8 am – 4 pm MST. If those steps above do not get it synced up properly, I would suggest getting in touch with Silhouette support and they can look at why it might not be syncing properly. There is no bulk export that allows you to open the files outside the program. To save individual files outside the software, you do have to open each and save individually. Once you have the file saved outside, delete the file from within the Silhouette library and empty the recycle bin. Open the file, choose File > Save As > Save to Hard drive and save it to an outside source. If the library storage is showing as full, you will need to save some of your personal files to an outside location. While Silhouette Design Store files do not count towards the library storage, if your cloud library is showing a full in the bottom left corner, this can cause syncing issues. I would recommend making a backup of your library and updating to the current version of the Silhouette software direct on the website.Īnother reason may be if library cloud storage is full. This is not something Silhouette has control over.īut, it is due to the protocols they have to follow and meet under the TLS guidelines. Due to increase TLS Internet Security protocols that cover higher protection against credit card fraud, older software version can no longer connect to the Silhouette server. I've left a message on their support forum.One other reason files may not be downloading to the library is if you are a user on an old software version prior to v3.8. In the meantime you can work around it by copying the application to a place where you it can modify the files. Double click installation will fail silently![0mįor some reason it is trying to change one or more of the files within the DMG (perhaps just to change permissions), but it can't get write access within the read-only DMG so it silently fails.īasically there is a bug in their software that needs to be fixed. [31m 10:54:23.944 72816 ERROR MainThread mac_sync_app_delegate Unable to launch application via the bootstrapper. Error message: You can’t save the file “Box Sync” because the volume “Box Sync Installer” is read only.[0m [31m 10:54:23.938 72816 ERROR MainThread mac_bootstrapper Failed to launch new sync app. [36m 10:54:09.667 72816 INFO MainThread mac_privileged_execut Requesting create execute authorization ref[0m [32m 10:54:09.666 72816 DEBUG MainThread mac_privileged_execut Executable should be installed/updated. [36m 10:54:09.648 72816 INFO MainThread mac_privileged_execut _get_installed_version: /Volumes/Box Sync Installer/Box Sync.app/Contents/Resources/ -version[0m [36m 10:54:09.646 72816 INFO MainThread mac_self_updater installing into: /Applications/Box Sync.app[0m user: 501, elevated user: 501, running from: /Volumes/Box Sync Installer/Box Sync.app[0m [36m 10:54:09.646 72816 INFO MainThread mac_self_updater Mac self updater. Each time I tried to run the installer it wrote the following lines to the log and exits. I ran fs_usage to watch what the installer was doing and it showed that it was writing to a log file in /Users/MYUSERNAME/Library/Application Support/Box/Box Sync/Box Sync-.log. Watching in Activity Monitor, after I double-click on the Box Synx.app within the mounted DMG file it prompted for my password and then seconds later disappeared from Activity Monitor with no explanation. Long short I tried the Box installer on my Mac and was getting the same issue as yourself. It takes a moment to present the login prompt but it does work from there. Short story: drag and drop the Box Sync.app from the DMG file to your /Applications folder and run it from there.
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